Frequently asked questions
Please check this FAQ first before contacting us.
Hot Topics
- Ordering & Products
- Shipping & Delivery
- Payments & Security
- Returns & Refunds
- Account & Support
Ordering & Products
What types of electronics do you sell?
We specialize in premium tech, including 360 cameras, laptops, gaming accessories, audio gear, and professional workstations.
Are the products on PeakSourceLLC new?
Yes, all products are brand new in original packaging unless explicitly marked as "Certified Refurbished."
Do you offer bulk discounts for businesses?
Yes! For corporate orders or workstation setups, please contact our sales team for a custom quote.
Can I change or cancel my order after placing it?
We process orders within 1 hour. Please contact us immediately if you need to make changes before shipment.
How do I know if a product is compatible with my device?
Detailed specifications are on each product page. If you're still unsure, our tech support team is happy to help!
Do your products come with a warranty?
Most electronics include a 1-year manufacturer warranty. Specific details are listed under the "Warranty" tab on product pages.
Shipping & Delivery
How long does shipping take?
Standard shipping takes 3–7 business days. We also offer expedited 2-day shipping at checkout.
How can I track my order?
Once shipped, you’ll receive a tracking number via email. You can also track it in the "My Account" section.
Do you ship internationally?
Currently, we ship to all 50 U.S. states. Check our Shipping Policy for the latest updates on international delivery.
What if my package arrives damaged?
Please inspect your tech immediately. If damaged, contact us within 48 hours with photos to initiate a free replacement.
Where is my order shipping from?
Most orders ship from our primary distribution center in New York to ensure fast delivery across the East Coast.
What happens if my package is lost in transit?
If tracking hasn't updated in 5 days, let us know. we’ll investigate and send a replacement if the carrier confirms it's lost.
8. How doIleave feedback for my order?
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Payments & Security
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and Apple Pay.
Is my payment information secure?
Yes. We use industry-standard 256-bit SSL encryption to ensure your data is 100% protected.
Do you offer "Buy Now, Pay Later" options?
We currently support PayPal Credit. Look for the "Pay Later" option at checkout for eligible purchases.
Why was my payment declined?
Common issues include incorrect billing addresses or daily bank limits. Verify your details or contact your bank.
Are there any hidden fees or taxes?
No hidden fees. Sales tax is calculated at checkout based on your shipping destination.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. Items must be in their original, unused condition with all packaging included.
Do I have to pay for return shipping?
For defective items, we provide a prepaid label. For "change of mind" returns, the customer is responsible for shipping.
How long does it take to get a refund?
Once we receive and inspect your return, refunds are processed within 5–7 business days.
Can I exchange an item instead of a refund?
Yes! Contact support to start an exchange for a different model or color.
Account & Support
Do I need an account to shop?
No, guest checkout is available. However, an account lets you track orders and access exclusive "Peak" deals.
How do I reset my password?
Click "Forgot Password" on the login page, and we’ll send a secure reset link to your email.
How can I contact customer support?
You can reach us 24/7 via the "Contact Us" form, email us at info@peaksourcellc.com.
How do I stay updated on new deals?
Scroll to the bottom of our homepage and enter your email to join our newsletter for 70% off alerts!
